Shipping & Delivery Policy
Last Updated: December 10, 2025
1. Delivery Areas
Currently, Vinayaka Dry Fruits offers delivery services within:
- Kakinada City: Complete coverage within city limits
- Nearby Areas: Ramanayyapeta, Jagannaickpur, Suryarao Pet, Sarpavaram, and surrounding localities
We are constantly expanding our delivery network. If your location is not covered, please contact us and we'll try to accommodate your request.
2. Delivery Time
⚡ Express Delivery: 3-8 Hours
Most orders are delivered within 3-8 hours of order placement during business hours.
Delivery Schedule
- Morning Orders (9:30 AM - 2:00 PM): Delivered by evening (4:00 PM - 8:00 PM)
- Afternoon Orders (2:00 PM - 6:00 PM): Delivered same day evening or next morning
- Evening Orders (6:00 PM - 10:00 PM): Delivered next morning (10:00 AM - 2:00 PM)
Note: Delivery times are estimates and may vary during peak hours, festivals, or adverse weather conditions.
3. Shipping Charges
| Order Value | Delivery Charges |
|---|---|
| Below ₹1,000 | ₹100 |
| ₹1,000 and above | FREE |
💡 Tip: Add items to reach ₹1,000 and get free delivery!
4. Order Tracking
Stay updated on your order status:
- Order Confirmation: You'll receive an email/SMS immediately after placing your order
- Order Processing: We'll notify you when your order is being prepared
- Out for Delivery: Our delivery partner will call you before arriving
- Delivered: Confirmation once the order is successfully delivered
You can also call us at +91 70903 00592 to check your order status anytime.
5. Delivery Process
Order Placement
Place your order online with complete delivery address
Order Verification
We verify your order and prepare it with care
Quality Check
Each product is checked for quality and freshness
Secure Packaging
Products are packed securely to prevent damage during transit
Delivery
Our delivery partner will contact you and deliver to your doorstep
6. Delivery Instructions
To ensure smooth delivery:
- Provide complete and accurate delivery address with landmarks
- Include working phone number for delivery coordination
- Be available to receive the order during delivery hours
- Check the order immediately upon delivery
- Report any issues within 24 hours of delivery
7. Failed Delivery Attempts
If delivery cannot be completed due to:
- Customer not available or unreachable
- Incorrect or incomplete address
- Customer refused delivery
We will attempt to contact you. If unsuccessful, the order will be returned and may be subject to return charges. Refund will be processed as per our cancellation policy.
8. Packaging Standards
All our products are packaged with care:
- Food-grade packaging materials
- Sealed bags/containers to maintain freshness
- Secure outer packaging to prevent damage
- Product labels with weight, price, and expiry date
- Invoice included with every order
9. Delivery During Special Circumstances
9.1 Festivals & Peak Seasons
During festivals and peak seasons, delivery may take longer due to high order volume. We recommend placing orders in advance.
9.2 Weather Conditions
Adverse weather conditions (heavy rain, floods, storms) may delay deliveries. We'll keep you informed of any delays.
9.3 Public Holidays
We operate all days of the year (09:30 AM - 10:30 PM). However, delivery times may vary on public holidays.
10. Contact for Shipping Queries
For any questions about shipping and delivery:
Vinayaka Dry Fruits
Phone: +91 70903 00592
Email: info@vinayakadryfruits.com
Working Hours: 9:30 AM - 10:30 PM (Daily)