Privacy Policy

1. Introduction

At Vinayaka Dry Fruits, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vinayakadryfruits.com or make a purchase from us.

By using our website, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when:

• Creating an account
• Placing an order
• Subscribing to our newsletter
• Contacting us for support
• Participating in surveys or promotions

This information may include:

• Name
• Email address
• Phone number
• Delivery address
• Payment information (processed securely through payment gateway)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website
• Cookies and similar tracking technologies

2.3 Order and Transaction Data

We maintain records of your purchases, including products ordered, quantities, prices, delivery details, and payment information.

3. How We Use Your Information

We use the collected information for:

• Order Processing: To process and fulfill your orders, send confirmations, and provide delivery updates
• Customer Service: To respond to your inquiries, resolve issues, and provide support
• Payment Processing: To securely process payments (handled by third-party payment gateways)
• Communication: To send order updates, promotional offers, and important announcements
• Personalization: To recommend products based on your preferences and purchase history
• Website Improvement: To analyze usage patterns and improve our website functionality
• Legal Compliance: To comply with legal obligations and protect our rights
• Fraud Prevention: To detect and prevent fraudulent transactions

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information with:

4.1 Service Providers

• Payment Gateways: Razorpay, PayU, or other secure payment processors
• Delivery Partners: To deliver your orders
• Email Service Providers: To send order confirmations and updates
• Website Hosting: To maintain our website infrastructure

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Keep you logged in
• Understand how you use our website
• Show relevant advertisements
• Analyze website performance

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure payment gateway integration
• Regular security audits and updates
• Access controls and authentication
• Data backup and recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a machine-readable format
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at info@vinayakadryfruits.com

8. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for accounting purposes

Order information is typically retained for 5 years as per Indian tax laws. Account information is retained until you request deletion.

9. Third-Party Links

Our website may contain links to third-party websites (payment gateways, social media, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Information

For any questions or concerns about this Privacy Policy or your personal information:

13. Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.